At FabricFury, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help! Please review our refund and return policy below.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Return Timeframe: You have 30 days from the date of delivery to initiate a return.
- Non-Returnable Items: Certain items are exempt from being returned, including custom items, gift cards, and downloadable products.
2. Refunds
- Refund Approval: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
- Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
3. Exchanges
- Defective or Damaged Items: If your item arrives defective or damaged, please contact us immediately. We will arrange an exchange at no additional cost.
- Exchange Eligibility: Items must be reported within 30 days of delivery and be in unused condition to qualify for an exchange.
4. Return Shipping
- Customer Responsibility: For non-defective items, customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
- Free Return Shipping for Defective Items: If your item was defective or damaged upon arrival, we will cover the return shipping costs.
5. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, first check your bank account. Then, contact your credit card company, as processing time may vary.
- If you’ve done all of this and still haven’t received your refund, please contact us at [Your Email Address].
6. How to Start a Return
- Contact Us: To initiate a return or exchange, email us at [Your Email Address] with your order number and details about the product.
- Instructions: Our team will provide further instructions on how and where to send your returned item.
Contact Us If you have any questions about our Refund and Return Policy, please reach out to us at: Email: [info@fabricfury.com]